Returns and Refunds Policy

30-Day Return Policy

At www.astin.com.au, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations, which is why we offer a 30-day return policy. This allows you ample time to assess your purchase and decide if it aligns with your needs.

Eligibility for Returns

To qualify for a return, please ensure that:

1. Your item remains in the same condition as when it was delivered to you.
2. The item is unused and still in its original packaging.
3. You possess a valid receipt or proof of purchase.
4. Clearance items are not eligible for returns. 

Initiating a Return

To commence the return process, please follow these steps:

1. Contact us at info@astin.com.au to request a return.
2. If your return request is approved, we will provide you with comprehensive instructions on where and how to send your package. Please note that items returned without prior authorisation will not be accepted.
3. It is the responsibility or the buyer to return and ship the products to our  warehouse at their own cost. 
4. We do not charge a restocking fee if you change your mind.

Questions or Need Assistance?

If you have inquiries or require assistance with your return, please don't hesitate to reach out to us at info@astin.com.au. Our dedicated team is here to assist you promptly.

Damages and Issues

While we prioritise product quality, unforeseen issues may occasionally occur. In such cases, we kindly ask that you:

• Inspect your order immediately upon delivery.
• Notify us promptly if you encounter a defect, damage, or if you have received the incorrect item. This enables us to assess the issue and take appropriate corrective action.

Exceptions and Non-Returnable Items

Please be aware that certain items are not eligible for return, including:

• Custom products, such as special orders or personalised items.
• Clearance items
• Products classified as hazardous materials, flammable liquids, or gases.

If you have concerns or questions regarding the return eligibility of a specific item, please contact us for further clarification.

Sale Items and Gift Cards

Regrettably, we cannot accept returns for sale items or gift cards. These purchases are considered final.

Exchanges

If you wish to exchange an item for a different one, the most efficient approach is as follows:

1. Initiate a return for the item you currently have through our return process.
2. Once your return is approved, make a separate purchase for the new item you desire.

Refunds

After receiving and inspecting your return, we will promptly notify you of the status of your refund. If your return is approved, your refund will be automatically processed through your original payment method. Please keep in mind that the time it takes for your bank or credit card company to process and post the refund may vary. Generally this is within 14 days

At Astin, we are committed to delivering the best shopping experience, and we value your trust in us. If you have any further questions or concerns regarding our return and refund policy, please feel free to contact us at info@astin.com.au. Your satisfaction is our top priority