Delivery Information

Where We Deliver Online Orders

At Astin, we take pride in being an Australian company, and we are pleased to offer nationwide delivery for our online orders. To ensure your package arrives swiftly and efficiently, we collaborate with various courier services based on your location.

Delivery Cost

The delivery cost for your order will be calculated during the checkout process. This cost is determined by your delivery location and the size of your order. In most metropolitan areas, you'll find a fixed shipping cost of $15. However, please be aware that certain remote areas may incur a surcharge.

Dispatch Location

All our deliveries originate from our central warehouse located in Sydney. Some inventory items are located in our international warehouses please allow extra time for those products to arrive to our Sydney warehouse. Rest assured all warranty and customer service is located in Australia and you will deal with a local representative. 

Expected Delivery Timeframes

For items that are readily available in our inventory, we typically dispatch orders within 1-3 business days. Here's a general guideline for expected delivery timeframes:

• Metropolitan Areas: You can anticipate delivery within 3-4 business days.
• Regional Areas: Delivery typically takes approximately 7-10 days.

In instances where a product is temporarily out of stock, we will provide you with an Estimated Date of Dispatch (EDT) to keep you informed about when you can expect your order to be on its way.

Order Tracking

Yes, you can track your order with ease! Once your order is processed and dispatched, you will receive an email containing comprehensive tracking details. This email includes your unique tracking number and the name of the courier provider we have engaged for your shipment. For the most precise and up-to-date tracking information, we recommend reaching out directly to the designated courier.

Delivery Partners

To ensure the secure and efficient delivery of your order, we collaborate with a network of reliable courier services. The specific courier assigned to your delivery may vary based on the nature of your order and its destination. Some of our trusted courier partners include Australia Post, Star Track Express, Amarex, Couriers Please, TNT, and other well-regarded local Australian couriers.

Should you have any further inquiries about our delivery process or require additional assistance, please do not hesitate to contact us at info@astin.com.au or call us on 1300 921 538. Our aim is to ensure that your shopping experience with Astin is seamless and enjoyable.