Billing Policy

At Astin, we are committed to providing our customers with a seamless and secure shopping experience. This Billing Policy outlines our payment options and billing procedures to ensure clarity and transparency in all transactions conducted on our website, www.astin.com.au.

Accepted Payment Methods:

We accept the following payment methods for purchases made on our website:

  1. Visa: We welcome Visa credit and debit cards for payment.
  2. Mastercard: You can securely complete your purchase using Mastercard credit and debit cards.
  3. American Express (Amex): We accept American Express cards for your convenience.
  4. UnionPay: UnionPay cards are also a valid payment option when shopping with us.
  5. Apple Pay: Customers using Apple devices can make quick and secure payments using Apple Pay.
  6. Google Pay: Google Pay is another convenient option for making payments with supported devices.
  7. Shop Pay: Customers can choose to pay using Shop Pay for a fast and hassle-free checkout process.

Billing Process:

  1. Order Confirmation: After placing your order, you will receive an order confirmation email. This email will include details of your order, including the total amount due.
  2. Payment Authorization: When you provide your payment information during the checkout process, we will authorize the payment method for the total order amount.
  3. Billing: Your payment method will be charged once your order is prepared for shipment or, in the case of digital products or services, when your order is ready for delivery.
  4. Payment Confirmation: You will receive a payment confirmation email once your payment has been successfully processed. This email will serve as your payment receipt.
  5. Payment Security: We take the security of your payment information seriously. Our website employs industry-standard encryption methods to protect your data during transmission.
  6. Billing Errors:
  7. In the event of a billing error or discrepancy, please contact our customer support team immediately at info@astin.com.au. We will promptly investigate and resolve any billing issues.